VFM Leonardo will be conducting important infrastructure upgrades this weekend to support the VScape platform. As a result, some services will be impacted during a scheduled maintenance window 6th June 2009 between 2:00 AM to 6:00 AM Eastern Daylight Savings Time (EDT). The upgrades represent significant improvements to the capacity, scalability and high-availability of the VScape line of products and services.
We apologize for any inconvenience the maintenance may cause. Our IT provisioning team has carefully planned the maintenance process In order to ensure the integrity of VBrochure and all other impacted products and services during the maintenance window to avoid any disruption to services.
VScape will not be available during the maintenance window. Users attempting to login to VScape will see a maintenance message. There is no risk to data stored in VScape.
VBrochure (VScape Viewer)
There may be a minor interruption for some users attempting to access VBrochure at the start and end of the maintenance window. We expect that most users will not notice any issue with VBrochure. There is a small chance that some users may experience a delay in their ability to view content lasting of approximately 5 to 10 minutes.
DAM, Private Digital Library (PDL), EBooks, Web Galleries
These products and their related services will not be impacted by this maintenance.
VScape Still Image Feeds to Channel Partners
Partners that receive a direct still image feed from VScape will not receive updates during this maintenance window. Any image feeds that normally take place during this time will be queued and run starting at the end of the maintenance window.
There will not be any impact to images displaying directly on web site pages such as those on the Photo tab on Travelocity.com.
Channel Bank will not be impacted by this maintenance.
If you have any questions about this maintenance window please contact the Project Manager, Adil Dada at firstname.lastname@example.org.